Open Access Graduate Research Paper
Total quality management in education; Universities and colleges -- Services for -- Contracting out; Education, Higher -- School management and organization;
Colleges and universities are expected to satisfy many customers, including students, parents, communities, and employers. Institutions are being increasingly criticized for failing to produce a quality product for these customers; but for some reason, their customers continue to financially maintain the institutions. However, more than ever, many end-users (individuals who utilize an institution's services) suggest that the quality of the services offered and the graduates produced today are not meeting the minimum quality standards (Upcraft & Schuh, 1996).
Year of Submission
Master of Arts in Education
Department of Educational Leadership and Postsecondary Education
Carolyn R. Bair
Michael D. Waggoner
1 PDF file (19 leaves)
©2000 Justin A. Weis
Weis, Justin A., "Total Quality Management and outsourcing : a new partnership for higher education" (2000). Graduate Research Papers. 1702.