Graduate Research Papers

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Open Access Graduate Research Paper

Keywords

Total quality management in education; Universities and colleges -- Services for -- Contracting out; Education, Higher -- School management and organization;

Abstract

Colleges and universities are expected to satisfy many customers, including students, parents, communities, and employers. Institutions are being increasingly criticized for failing to produce a quality product for these customers; but for some reason, their customers continue to financially maintain the institutions. However, more than ever, many end-users (individuals who utilize an institution's services) suggest that the quality of the services offered and the graduates produced today are not meeting the minimum quality standards (Upcraft & Schuh, 1996).

Year of Submission

2000

Degree Name

Master of Arts in Education

Department

Department of Educational Leadership and Postsecondary Education

First Advisor

Carolyn R. Bair

Second Advisor

Michael D. Waggoner

Comments

If you are the rightful copyright holder of this dissertation or thesis and wish to have it removed from the Open Access Collection, please submit a request to scholarworks@uni.edu and include clear identification of the work, preferably with URL.

Date Original

2000

Object Description

1 PDF file (19 leaves)

Language

en

File Format

application/pdf

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Education Commons

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