Graduate Research Papers
Availability
Open Access Graduate Research Paper
Keywords
Total quality management in education; Universities and colleges -- Services for -- Contracting out; Education, Higher -- School management and organization;
Abstract
Colleges and universities are expected to satisfy many customers, including students, parents, communities, and employers. Institutions are being increasingly criticized for failing to produce a quality product for these customers; but for some reason, their customers continue to financially maintain the institutions. However, more than ever, many end-users (individuals who utilize an institution's services) suggest that the quality of the services offered and the graduates produced today are not meeting the minimum quality standards (Upcraft & Schuh, 1996).
Year of Submission
2000
Degree Name
Master of Arts in Education
Department
Department of Educational Leadership and Postsecondary Education
First Advisor
Carolyn R. Bair
Second Advisor
Michael D. Waggoner
Date Original
2000
Object Description
1 PDF file (19 leaves)
Copyright
©2000 Justin A. Weis
Language
en
File Format
application/pdf
Recommended Citation
Weis, Justin A., "Total Quality Management and outsourcing : a new partnership for higher education" (2000). Graduate Research Papers. 1702.
https://scholarworks.uni.edu/grp/1702
Comments
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