Graduate Research Papers

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Open Access Graduate Research Paper

Keywords

Burn out (Psychology); Job stress; Employees--Counseling of;

Abstract

The phenomenon of burnout has received wide attention during the last fifteen years, especially in human service organizations. Burnout may affect individuals in a number of ways within the work setting. Its consequences may be physical, emotional, or intellectual (Whitaker, 1995). The key characteristics are an overwhelming exhaustion; feelings of frustration, anger, and cynicism; and a sense of ineffectiveness and failure (Maslach & Goldberg, 1998). Emotional exhaustion, depersonalization, and reduced personal accomplishment are symptoms of a cognitive and emotional state that mental health workers experience and observe among their colleagues (Leiter & Harvie, 1996). Although some people may quit the job as a result of burnout, others will stay on, but will only do the bare minimum rather than their very best. This decline in the quality of work can be very costly for everyone (Maslach & Goldberg, 1998).

Year of Submission

2000

Degree Name

Master of Arts

Department

Educational Leadership, Counseling, and Postsecondary Education

First Advisor

Terry Kattman

Comments

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Date Original

2000

Object Description

1 PDF file (22 pages)

Language

EN

File Format

application/pdf

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