Graduate Research Papers


Open Access Graduate Research Paper


Total quality management in education; School management and organization;


Total Quality Management (TQM) programs are designed to improve each customer's satisfaction with an institution's goods (education) and services (administration) through a systematic redefinition of institutional priorities and employee attitudes. How can an institution attempt such an extensive revamping of itself? The answer appears relatively simple, yet remains elusive to many. The answer is through the hands of its staff.

TQM models have been working their way into institutions of higher education for a number of years. As community colleges, public and private colleges, universities, and proprietary schools find themselves competing for a limited number of potential "clients," each seeks ways to increase the chances that a student will attend their institution. Some institutions have realized that it is not only the strength of the academic programs which lures prospective students to campus, but also the degree to which each student is treated as "someone special." This realization has led a growing number of institutions to investigate various total quality management models.

Year of Submission


Degree Name

Master of Arts in Education


Educational Leadership, Counseling, and Postsecondary Education

First Advisor

Larry Kieg


If you are the rightful copyright holder of this graduate research paper and wish to have it removed from the Open Access Collection, please submit a request to and include clear identification of the work, preferably with URL.

Date Original


Object Description

1 PDF file (20 pages)



File Format