Graduate Research Papers
The assessment of client satisfaction with mental health services: A review for the practitioner
Open Access Graduate Research Paper
In the last several years, mental health providers have realized the importance of assessing the consumer's (client or patient) satisfaction with their services (Loff, Trigg, & Cassels, 1987). This is in part due to a legislative change regarding Community Mental Health Centers. The 1975 amendments to the Community Mental Health Center (CMHC) Act require centers to assess and evaluate (among other topics) the "acceptability of services" (Windle & Paschall, 1981). While governmental programs have been mandated to become more accountable, even private agencies have felt some pressure to show whether clients are satisfied with the counseling provided (Royse, 1985). Today, consumer satisfaction surveys are a standard part of the practice of many mental health facilities (Lebow, 1982a). Lebow has stated the convergence of several factors including the increasingly frequent use of mental health program evaluation, the movement to a more consumer-oriented society, increased financing of treatment services by government and third-party payment, the broadened make-up of the clientele, and the ease of administration of measures of consumer satisfaction has resulted in this development.
Year of Submission
Master of Arts
Department of Educational Administration and Counseling
Robert T. Lembke
1 PDF file (23 leaves)
©1988 Mervin Michael Carnahan
Carnahan, Mervin Michael, "The assessment of client satisfaction with mental health services: A review for the practitioner" (1988). Graduate Research Papers. 2281.
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