Library Faculty Publications
Document Type
Article
Publication Version
Published Version
Journal/Book/Conference Title
College & Research Libraries
Volume
81
Issue
3
First Page
345
Last Page
360
Abstract
This study identifies the successes and challenges associated with the addition of a nonlibrary service desk in a university library’s learning commons. The authors wanted to know whether a training and service collaboration with an outside unit could reliably and efficiently connect students to the librarians, academic support services, and other resources that they need; and if advanced skills (including information literacy) training could be successfully built into the existing infrastructure of academic support departments. The authors identified strategies to address barriers when maintaining and improving a collaborative relationship and a dual-desk service model.
Department
Rod Library
Original Publication Date
4-2020
DOI of published version
https://doi.org/10.5860/crl.81.3.345
Repository
UNI ScholarWorks, Rod Library, University of Northern Iowa
Copyright
©2020 Theresa Westbrock and Angie Cox
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Language
en
File Format
application/pdf
Recommended Citation
Westbrock, Theresa and Cox, Angie, "Students Helping Students: Creating and Evaluating a Collaborative Service Model in the Library" (2020). Library Faculty Publications. 15.
https://scholarworks.uni.edu/lib_facpub/15
Comments
First published in College & Research Libraries, v.81 n.3 (April 2020), pages 345-360, by Association of College and Research Libraries. DOI: 10.5860/crl.81.3.345