College & Research Libraries
This study identifies the successes and challenges associated with the addition of a nonlibrary service desk in a university library’s learning commons. The authors wanted to know whether a training and service collaboration with an outside unit could reliably and efficiently connect students to the librarians, academic support services, and other resources that they need; and if advanced skills (including information literacy) training could be successfully built into the existing infrastructure of academic support departments. The authors identified strategies to address barriers when maintaining and improving a collaborative relationship and a dual-desk service model.
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DOI of published version
UNI ScholarWorks, Rod Library, University of Northern Iowa
©2020 Theresa Westbrock and Angie Cox
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License
Westbrock, Theresa and Cox, Angie, "Students Helping Students: Creating and Evaluating a Collaborative Service Model in the Library" (2020). Rod Library Faculty Publications. 15.