Graduate Research Papers
Availability
Open Access Graduate Research Paper
Abstract
The purpose of this study was to identify service attributes and investigate customer's perceived importance and performance of the services provided at an Iowa ski resort. Specifically, the customers were asked a series of questions regarding:
1. How important were the services offered by Sundown?
2. How well does Sundown perform their services?
Year of Submission
2006
Degree Name
Master of Arts
Department
School of Health, Physical Education, and Leisure Services
First Advisor
Samuel Lankford
Date Original
6-2006
Object Description
1 PDF (vii, 58 pages)
Copyright
©2006 Shawn Michael Burke
Language
en
Recommended Citation
Burke, Shawn Michael, "Service Attributes of an Iowa Ski Resort: An Application of the Importance-Performance Analysis" (2006). Graduate Research Papers. 4429.
https://scholarworks.uni.edu/grp/4429
Comments
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