Faculty Publications

Students Helping Students: Creating And Evaluating A Collaborative Service Model In The Library

Document Type

Article

Journal/Book/Conference Title

College and Research Libraries

Volume

81

Issue

3

First Page

345

Last Page

360

Abstract

This study identifies the successes and challenges associated with the addition of a nonlibrary service desk in a university library’s learning commons. The authors wanted to know whether a training and service collaboration with an outside unit could reliably and efficiently connect students to the librarians, academic support services, and other resources that they need; and if advanced skills (including information literacy) training could be successfully built into the existing infrastructure of academic support departments. The authors identified strategies to address bar-riers when maintaining and improving a collaborative relationship and a dual-desk service model.

Department

Rod Libraby

Original Publication Date

4-1-2020

DOI of published version

10.5860/crl.81.3.345

Repository

UNI ScholarWorks, Rod Library, University of Northern Iowa

Language

en

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