Dissertations and Theses @ UNI
Availability
Open Access Thesis
Keywords
Communication in law enforcement; Police training; Academic theses;
Abstract
Police officers are often recognized as tough action figures whose only job is to fight ruthless criminals. A highly rated TV show called "Cops" presents police officers as such figures. Police officers drive noticeable squad cars with top lights and a printed motto reading "to protect and serve." They are well known for their work equipment, such as: night sticks, pepper sprays, armor, handcuffs, and most noticeably, guns. This, of course, easily confirms people's idea that police officers' jobs are all about using their physical abilities. However, while working as a police officer and with police officers I realized that the majority of police work is about communication, and therefore public relations. Approximately 90 percent of police work is performed by using different communication skills, however, only 10 percent of their training is spent in this area. The government argues that additional communication training is too costly and time consuming. By using critical ethnography methodology I interviewed four police officers and one director of a police academy. I learned that without good communication skills one cannot function as a good police officer. Furthermore, I discovered that good communication skills increase police officers' safety, reduce bum out, decrease lawsuits and help officers present themselves as professionals to the public.
Year of Submission
2007
Degree Name
Master of Arts
Department
Department of Communicative Disorders
First Advisor
Melissa Beall
Second Advisor
Victoria DeFrancisco
Third Advisor
Gayle Pohl
Date Original
2007
Object Description
1 PDF file (145 leaves)
Copyright
©2007 Nermin Ferkic
Language
en
File Format
application/pdf
Recommended Citation
Ferkic, Nermin, "The Role of Interpersonal Communication as a Branch of Relationship Management in Law Enforcement" (2007). Dissertations and Theses @ UNI. 2619.
https://scholarworks.uni.edu/etd/2619
Comments
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