Graduate Research Papers


Open Access Graduate Research Paper


John Deere Waterloo Works had been using statistical process control in its manufacturing and assembly operations since the mid-nineteen seventies. Over the years this process had evolved from using hand-written paper control charts to using computer devices to collect data and generate charts. A variety of computer hardware and software products were being used. Training on statistical concepts and use of the various devices had deteriorated to the point that it was no longer a formal process. SPC training passed from one employee to another in the course of break-in to perform a specific job.

A team had been formed to select one statistical process control software package to be used throughout the Waterloo Works. This team had selected a product and was in the process of converting over to it. A formal training program needed to be developed as part of this conversion. The training program had to be easy to present to large numbers of users. It needed to provide them with general knowledge of basic SPC principles and specific knowledge about the new SPC software.

The problem of this study was to develop a curriculum outline and sample training m6dule for web-based statistical process control training that would be used at John Deere Waterloo Works.

Year of Submission


Degree Name

Master of Arts


Department of Industrial Technology


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Date Original


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