Faculty Publications

Characteristics of Workload Management in Pulic Child Welfare Agencies

Document Type

Article

Keywords

Child welfare, workload, retention

Journal/Book/Conference Title

Administration in Social Work

Volume

31

Issue

3

First Page

95

Last Page

109

Abstract

This study examines the relationship among supervisor support, availability of resources, and worker ability and their impact on workload management. Child welfare caseworkers struggle to maintain their workloads amid tremendously high caseloads and ever-increasing paperwork. A structural equation model is utilized to determine the dynamic relationship of these variables. Results suggest that supervisor support and availability of resources have a direct impact on workload management. Additionally, supervisor support is significantly associated with worker ability and availability of resources. While worker ability does not directly affect workload management, it is significantly related to availability of resources. Results of this study can be useful to public child welfare agencies by identifying variables associated with increased manageability of employee workloads.

Department

Department of Social Work

Original Publication Date

1-1-2007

DOI of published version

10.1300/J147v31n03_06

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