Faculty Publications

Title

Perceiving the causes of user-system outcomes: analyst-user causal attributions in outcome evaluation

Document Type

Conference

Journal/Book/Conference Title

Proceedings of the ACM SIGCPR Conference

First Page

259

Last Page

260

Abstract

It was proposed recently that understanding differences in analyst-user IS perceptions may help improve analyst-user interaction in the context of system development and evaluation. To further this understanding, the Attribution Theory, a perceptual theory of human information processing is used to test two hypotheses. The first hypothesis is concerned about successful user-system outcomes, while the second hypothesis focuses on unsuccessful user-system outcomes. It is determined whether a support exists on each hypothesis.

Original Publication Date

1-1-1995

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