Perceiving the causes of user-system outcomes: analyst-user causal attributions in outcome evaluation
Proceedings of the ACM SIGCPR Conference
It was proposed recently that understanding differences in analyst-user IS perceptions may help improve analyst-user interaction in the context of system development and evaluation. To further this understanding, the Attribution Theory, a perceptual theory of human information processing is used to test two hypotheses. The first hypothesis is concerned about successful user-system outcomes, while the second hypothesis focuses on unsuccessful user-system outcomes. It is determined whether a support exists on each hypothesis.
Original Publication Date
Karsten, Rex, "Perceiving the causes of user-system outcomes: analyst-user causal attributions in outcome evaluation" (1995). Faculty Publications. 4289.