Information technology support services: Crisis or opportunity?
Campus-Wide Information Systems
Reports that information technology support services are in crisis, owing to dramatically increased expectations and stable or dwindling funding. Examines the root causes and suggests actions which may help resolve the situation by reducing expectations, increasing effectiveness and building partnerships. © 1996, MCB UP Limited
Original Publication Date
DOI of published version
Yohe, J. Michael, "Information technology support services: Crisis or opportunity?" (1996). Faculty Publications. 4072.