Faculty Publications

Title

Information technology support services: Crisis or opportunity?

Document Type

Article

Journal/Book/Conference Title

Campus-Wide Information Systems

Volume

13

Issue

4

First Page

14

Last Page

23

Abstract

Reports that information technology support services are in crisis, owing to dramatically increased expectations and stable or dwindling funding. Examines the root causes and suggests actions which may help resolve the situation by reducing expectations, increasing effectiveness and building partnerships. © 1996, MCB UP Limited

Original Publication Date

12-1-1996

DOI of published version

10.1108/10650749610152797

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