Faculty Publications

Too Many Types Of Quality Problems

Document Type

Article

Journal/Book/Conference Title

Quality Progress

Volume

33

Issue

4

First Page

43

Last Page

49

Abstract

An empirically derived taxonomy of quality problems that practitioners can use to better direct their problem solving efforts is presented. Five types of quality problems are described which were identified by a research project that analyzed hundreds of published cases of quality problem solving in organizations. Practitioners attempting to solve quality problems will benefit from awareness of these problem types.

Department

Department of Management

Original Publication Date

4-1-2000

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