Faculty Publications

B2B E-Commerce Supply Chain Integration And Performance: A Contingency Fit Perspective On The Role Of Environment

Document Type

Article

Keywords

B2B e-commerce supply chain integration, Contingency theory "fit", Demand unpredictability, Performance, Product turbulence

Journal/Book/Conference Title

Information and Management

Volume

46

Issue

6

First Page

313

Last Page

322

Abstract

Drawing upon contingency theory "fit" research in the IT and supply chain management literature, we applied the "fit" concept to the relationship between B2B e-commerce supply chain integration and performance. The results demonstrated that the effect of B2B supply chain integration on financial, market, and operational performance decreased as product turbulence and demand unpredictability jointly increased. Managerial implications include the conditions under which IT investments yield performance improvement and the need for firms to actively manage demand uncertainty. © 2009 Elsevier B.V. All rights reserved.

Department

Department of Marketing

Original Publication Date

8-1-2009

DOI of published version

10.1016/j.im.2009.06.002

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