Faculty Publications
Influence Of Curriculum Quality And Educational Service Quality On Student Experiences: A Case Study In Sport Management Programs
Document Type
Article
Keywords
Curriculum quality, Educational service quality, Loyalty, Perceived value, Satisfaction, Sport Management education
Journal/Book/Conference Title
Journal of Hospitality, Leisure, Sport and Tourism Education
Volume
18
First Page
81
Last Page
91
Abstract
Building upon the American Customer Satisfaction Index model, the current study initially explored the influence of educational quality of Sport Management programs (including curriculum quality and educational service quality) on student educational evaluation. The results of confirmatory factor analysis show that four major dimensions of curriculum quality in Sport Management education, and five dimensions of educational service quality. The results of structural relationship model indicated that the influence of curriculum quality and educational service quality first leads to a change in students' perceived quality; this change in perceived quality further directly impact loyalty and indirectly impact loyalty via satisfaction.
Department
Department of Kinesiology
Original Publication Date
6-1-2016
DOI of published version
10.1016/j.jhlste.2016.04.001
Repository
UNI ScholarWorks, Rod Library, University of Northern Iowa
Language
en
Recommended Citation
Zhang, Jingxian; Wang, Junqi; Min, Sophia D.; Chen, Kenny K.; and Huang, Haiyan, "Influence Of Curriculum Quality And Educational Service Quality On Student Experiences: A Case Study In Sport Management Programs" (2016). Faculty Publications. 1071.
https://scholarworks.uni.edu/facpub/1071
