United States Postal Service employees have earned a reputation of job dissatisfaction. This paper takes a closer look at job satisfaction of postal employees in both the public and private sectors. The study is based on Herzberg's Two-factor Theory of job satisfaction. The theory categorizes many different factors of a workers environment as either a hygiene factor or a motivator factor. This paper, like Herzberg's theory, feels an employer needs to first satisfy the hygiene factors and then in tum create motivators for its employees. It is hypothesized that the US Postal Service provides for the hygiene factors of its employees, but fails to reach the needs of the motivating factors. Meanwhile, the private sector, represented by UPS, will meet the needs of its employees in both the hygiene and motivator factors.
Conference Proceedings: Undergraduate Social Science Research Conference
©1996 by the University of Northern Iowa
University of Northern Iowa
Cedar Falls, IA
Boldt, Douglas and Burghardt, Neal E.
"Job Satisfaction in the United States Postal Service,"
Conference Proceedings: Undergraduate Social Science Research Conference: Vol. 1:
1, Article 5.
Available at: https://scholarworks.uni.edu/csbsproceedings/vol1/iss1/5