Award Winner
First Place
Document Type
Research Paper
Abstract
United States Postal Service employees have earned a reputation of job dissatisfaction. This paper takes a closer look at job satisfaction of postal employees in both the public and private sectors. The study is based on Herzberg's Two-factor Theory of job satisfaction. The theory categorizes many different factors of a workers environment as either a hygiene factor or a motivator factor. This paper, like Herzberg's theory, feels an employer needs to first satisfy the hygiene factors and then in tum create motivators for its employees. It is hypothesized that the US Postal Service provides for the hygiene factors of its employees, but fails to reach the needs of the motivating factors. Meanwhile, the private sector, represented by UPS, will meet the needs of its employees in both the hygiene and motivator factors.
Publication Date
1996
Journal Title
Conference Proceedings: Undergraduate Social Science Research Conference
Volume
1
Issue
1
First Page
21
Last Page
31
Copyright
©1996 by the University of Northern Iowa
Language
en
File Format
application/pdf
Publisher
University of Northern Iowa
City
Cedar Falls, IA
Recommended Citation
Boldt, Douglas and Burghardt, Neal E.
(1996)
"Job Satisfaction in the United States Postal Service,"
Conference Proceedings: Undergraduate Social Science Research Conference: Vol. 1:
Iss.
1, Article 5.
Available at:
https://scholarworks.uni.edu/csbsproceedings/vol1/iss1/5
