Journal of Critical Incidents
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The Journal of Critical Incidents is published once each year by the Society for Case Research for its members. The purpose of the Society for Case Research (SCR) is to help individuals develop their abilities in the field of case writing, case teaching, and case research, all of which enhance business education. The major objectives of SCR are to provide programs for the exchange of ideas and the improvement of case research, writing, and teaching; to assist in the publication of written cases or case research and other scholarly work; and to provide recognition for excellence in case research, writing, and teaching.
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Journal of Critical Incidents, v.17 issue 1, Winter 2024
In this issue:
--- Preface
--- Diegnau Farms: Justification and Negotiation of Adding Tile to a Rented Farm
--- Problems in the Packers Pro Shop
--- Bye, Bye, Binance?
--- Coach (Re)Loved: Walking the Tightrope of Luxury Resale
--- “Don’t Cut Corners on Art” - Wizards of the Coast and its Generative AI Controversy
--- Gallo Courts Hispanic Market with a Punch
--- “Making Up” A New Generation: The #SephoraKids Trend Controversy
--- Ford Electric Vehicles: Traversing the Product Life Cycle
--- Momo New York: Repositioning the Brand
--- The Peloton Christmas Campaign: Good, Bad or Ugly?
--- New York Dealerships Attempt to Pull the Plug on Ford’s EV Distribution Plan
--- Growing Pains: Employee Development and Operational Procedures in a Small Expanding Firm
--- Royal Family Pain
--- Broken Code: The Changing Face of Employment at Google
--- Success is Sweet – Dealing with Employee Misconduct, Not So Much
--- Dispatching Trilemma: Third-Party, Hire, Or Do It Yourself
--- Two Degrees of Separation: Faculty Infighting at Big Southern State University
--- Elon Musk’s Twitter Takeover and WARN Act Violation: A Human Resource Planning Case
--- To B or Not To B: BrewDog’s Turbulent Relationship with the B Corp Certification
--- The Exploitation of Black Language for Financial Gain in Mainstream Media
--- Lessons and Legacy of Arthur Andersen: Teaching Ethics in Business
--- Pay-for-Plasma Collection Centers: An Industry Under Scrutiny
--- What’s in a Name? Middlebury College’s Mead Chapel Controversy
--- Sam’s Split-Second Decision
--- “I Wish He Hadn’t Said That”
--- Innovating Touch: The Strategic Shift in Laptop Design
--- Research Note: The Impact of Discipline on the Publication of Cases within the Society for Case Research Journals -
Journal of Critical Incidents, v.16 issue 1, Winter 2023
In this issue:
--- Update on JCI and the Society for Case Research
--- Embezzlement at the Country Club: A Breach of Trust
--- Patrick Murphy: Colorado CPA…and Florida CPA?
--- New Ulm Public Utility Commission: Using Capital Investment Decision Models to Justify a Well Water Alarm System
--- The dangers of DIY investing: $800,000 tax bill on $45,000 of profit
--- Strike Three: First Republic Bank is Out
--- Carvana: A Stock Market Lemon or a Peach?
--- Peloton: “And Just Like That” Branding Disaster
--- Navigating Turbulence at the Continental Oil and Gas Association: Implementing a Plan
--- Sip, sip, puff: Will Mary Jones Tall Boy be the latest buzz?
--- Save the Vino
--- CBER’s Student Design Contest
--- La Chingona: Branding on culture
--- BMW’s Subscription Business Model: Good for Business or Not
--- Smack Down at the YMCA
--- No Good Option: How to Deal with a Combative but Competent
--- "Operation Varsity Blues”: Preventing Future College Admissions Scandals
--- Sales Representatives Feel the Pressure at AT&T
--- Speculative, or just manipulative?
--- Firing Bad Customers: From Freedom to Termination
--- Lithium Mining on Indigenous Land in Northern Ontario, Canada
--- Danger on Table Rock Lake
--- The Ransomware Case at Dish Network -
Journal of Critical Incidents, v.13 issue 1, Winter 2020
Inside this Issue:
--- Contracts No. 1: Judge for yourself : A critical incident regarding contract formation, conditions, performance, and breach
--- Facebook Fail: When the Social Media Posting of an Employee Harms the Organization’s Image
--- Ford Motor Company: Should we buy a train station?
--- Credit Union says no to customer’s hijab: Public safety or discrimination?
--- Tina's Troubles
--- "Suit accuses CEO of taking $7M"
--- Pezno wines: The legal and ethical dimensions of in-kind employee compensation
--- Ethics in the grounding of the Boeing 737 MAX
--- To what degree can employers “snoop” through your electronic devices?
--- Will Northwest’s baggage be overweight?
--- Lease or buy
--- Achieving organizational-wide support: The effective use of a project charter in an enterprise project
--- Undocumented workers, United States taxes, and the responsibility of tax preparers
--- No chicken at KFC: A logistics debacle?
--- Managing nuances in performance reporting of a complex program
--- Sweet dreams: Creekside Maple Syrup
--- Struggling to hire a mechanics manager
--- How Should McGraw-Hill Respond to Innovative Competitors to Maintain Market Dominance In the Digital Age?
--- Pirate Joe’s vs. Trader Joe’s: A gray market fight
--- Ring security: Peace of mind vs. chilling nightmare
--- Zion Williamson: Could Nike’s dream exposure become a nightmare? -
Journal of Critical Incidents, v.12 issue 1, Winter 2019
Inside this Issue:
--- To Yelp or Not to Yelp: Defamation in Cyberspace
--- Maritime search and rescue in the Bahamas: An opportunity or excessive cost for the U.S. Coast Guard?
--- Let’s Play: Fair Use or Copyright Infringement?
--- Authentic Plagiarism?
--- Tesla in the Driver’s Seat
--- Injecting Ethics into MD Cosmetics
--- What’s In A Name: A Controversial Brew
--- But I Can’t Eat That: Should Babcock Ice Cream Change its Ingredients?
--- Tesla: Is the Market Efficiently Pricing or Efficiently Excited?
--- The Springfield Foundation: A Case for Simplifying?
--- Going Solar
--- Achieving organizational-wide support: The effective use of a project charter in an enterprise project
--- InsulTec: A Small Business at a Crossroad
--- When a Plight Strikes: Decision-Making During an Avian Influenza Crisis
--- After Catching a Thief: Internal Controls in a Small Business
--- Managing in Fear: Handling Hostile Employees
--- Detox or Die: Controversial Social Media Post Plagues Vermont
--- Retail Banking and iGen: Now What?
--- The Cook County Soda Tax: Unintended Consequences of Consumers' Behavior
--- The Short-term and Long-term Impact of Clearance Sale at Yuri USA, Inc.
--- Chinese Detergent Ad Leads to Global Media Outcry -
Journal of Critical Incidents, v11, Fall 2018
Inside this Issue:
--- Illegal Procedure? Blackman High School Football Boosters Walk Fine Line to Support Team
--- Oneota School for Children: A Nonprofit, Flexible Budgeting Case
--- Skimming the Pool
--- The Miraculous Recovery of Cinnamon Beach: Personal Jurisdiction and Due Process
--- Is Fair Use Fair? Analyzing the Defense of Fair Use in a Copyright Infringement Case
--- Was “Gluten-free” a Recipe for Theft?
--- Shootout in Texas: A Franchisee Caught in the Crossfire
--- Me So Hungry: Great Tasting Restaurant or Restaurant With Bad Taste?
--- Think You Need Another Account: The Case of Wells Fargo
--- Company Policy Versus Family Peace
--- Employment Discrimination or Poor Performance?
--- Jacks, Jills, and the Buffalo Bills: Sexism and Unfair Employment Practices in the Workplace
--- Managing a Well-intentioned Rule Breaker
--- Personal Gain or Community Good: When Is It Time to Pass the Torch?
--- American Eagle and the Denim Hijab
--- A One-time Pension Opportunity
--- Blue Bell Creameries: A Chilly Response to Unsanitary Working Conditions
--- Man Overboard Technology: Should Cruise Lines Take the Plunge?
--- The Oxymoron of OTC Hearing Aids: Mass Marketization of a Personalized Product
--- Should Gracie and Johannes Let Their Son Play Football?
--- Fourth Corner Credit Union: A Marijuana-related Business Struggles to Open Its Doors
--- Friendly Laser: Can We Boost Sales?
--- Iris Window Fashions, USA Ocean Freight Contracts: Legal and Ethical Issues
