Faculty Publications

Title

Order in the courts: propagating a culture of efficiency within the Irish Court Services

Document Type

Article

Keywords

5S, Courts, government, Lean Six Sigma, live project

Journal/Book/Conference Title

Public Money and Management

Volume

38

Issue

4

First Page

271

Last Page

280

Abstract

This paper exposes two 5S style experiments that introduced Lean Six Sigma (LSS) techniques to the Irish Court Services Dublin Circuit Court. Manufacturing concepts were adapted to the service industry, including a new definition of ‘informational workpiece’, to minimize waste and process variation reduction. Senior management subsequently embraced the authors’ recommendations of change management using a bottom-up approach. Other post-project outcomes include improved staff morale, decreased risk, and the simplification of complex processes.

Original Publication Date

6-7-2018

DOI of published version

10.1080/09540962.2018.1449468

Repository

UNI ScholarWorks, Rod Library, University of Northern Iowa

Language

en

Share

COinS