Order in the courts: propagating a culture of efficiency within the Irish Court Services
5S, Courts, government, Lean Six Sigma, live project
Public Money and Management
This paper exposes two 5S style experiments that introduced Lean Six Sigma (LSS) techniques to the Irish Court Services Dublin Circuit Court. Manufacturing concepts were adapted to the service industry, including a new definition of ‘informational workpiece’, to minimize waste and process variation reduction. Senior management subsequently embraced the authors’ recommendations of change management using a bottom-up approach. Other post-project outcomes include improved staff morale, decreased risk, and the simplification of complex processes.
Original Publication Date
DOI of published version
UNI ScholarWorks, Rod Library, University of Northern Iowa
Bumblauskas, Dan and Kalghatgi, Salil, "Order in the courts: propagating a culture of efficiency within the Irish Court Services" (2018). Faculty Publications. 698.