Citizen-Government Interaction And The Internet: Expectations And Accomplishments In Contact, Quality, And Trust
Citizen-initiated government contact, Digital divide, E-government, Government quality, Trust in government
Journal of Information Technology and Politics
In addition to improving efficiency and transparency of government services, e-government may increase the frequency of interaction between citizens and government as well as improve perceptions of quality and trust in government more broadly. Analyses of citizen-initiated contact with government using Pew Internet and American Life Project survey data indicate that e-government has motivated citizen initiated contact with government among some demographic groups and magnified existing gaps for others. Online citizen-initiated contact improves the quality of interactions with government; however, the findings here do not support the argument that e-government increases trust among its users. Findings are consistent with the goals of the American government in adopting and promoting e-government. © 2008 by The Haworth Press. All rights reserved.
Department of Political Science
Original Publication Date
DOI of published version
McNeal, Ramona; Hale, Kathleen; and Dotterweich, Lisa, "Citizen-Government Interaction And The Internet: Expectations And Accomplishments In Contact, Quality, And Trust" (2008). Faculty Publications. 2344.