Faculty Publications

How Do Quality Of Teaching, Assessment, And Feedback Drive Undergraduate Course Satisfaction In U.K. Business Schools? A Comparative Analysis With Nonbusiness School Courses Using The U.K. National Student Survey

Document Type

Article

Keywords

business school, MEQ, module evaluation, regression analysis, student satisfaction, TEF

Journal/Book/Conference Title

Journal of Management Education

Volume

42

Issue

5

First Page

618

Last Page

649

Abstract

How does quality of teaching, assessment, and feedback influence satisfaction with overall course quality for students taking business school (BS) undergraduate courses in the United Kingdom? Are these teaching-related determinants of satisfaction in BS courses different to those in nonbusiness school (NBS) courses? These questions currently figure prominently in U.K. higher education owing to the introduction of a “Teaching Excellence Framework,” linking student fee increases to levels of reported student satisfaction. The elevation of student satisfaction as a determinant of higher education delivery raises important questions about the possible longer term consequences for teaching practices. To explore these, we test three sets of hypotheses relating to how teaching, assessment, and feedback quality affects satisfaction in the BS context, as well as comparative differences (i.e., BS vs. NBS students). We draw from over 1 million responses recorded in the U.K.’s National Student Survey. We find questions related to perceived teaching quality are important satisfaction drivers for BS students. In terms of differences with NBS students, we find intellectual stimulation appears of lesser importance to BS students, whereas fair assessments are of greater importance. BS students, we argue, exhibit a stronger orientation toward “instrumental” learning. We consider policy implications.

Department

Department of Management

Original Publication Date

10-1-2018

DOI of published version

10.1177/1052562918787849

Repository

UNI ScholarWorks, Rod Library, University of Northern Iowa

Language

en

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