Too many types of quality problems
An empirically derived taxonomy of quality problems that practitioners can use to better direct their problem solving efforts is presented. Five types of quality problems are described which were identified by a research project that analyzed hundreds of published cases of quality problem solving in organizations. Practitioners attempting to solve quality problems will benefit from awareness of these problem types.
Original Publication Date
Smith, Gerald F., "Too many types of quality problems" (2000). Faculty Publications. 3640.