Students helping students: Creating and evaluating a collaborative service model in the library
College and Research Libraries
This study identifies the successes and challenges associated with the addition of a nonlibrary service desk in a university library’s learning commons. The authors wanted to know whether a training and service collaboration with an outside unit could reliably and efficiently connect students to the librarians, academic support services, and other resources that they need; and if advanced skills (including information literacy) training could be successfully built into the existing infrastructure of academic support departments. The authors identified strategies to address bar-riers when maintaining and improving a collaborative relationship and a dual-desk service model.
Original Publication Date
DOI of published version
UNI ScholarWorks, Rod Library, University of Northern Iowa
Westbrock, Theresa and Cox, Angie, "Students helping students: Creating and evaluating a collaborative service model in the library" (2020). Faculty Publications. 322.