Faculty Publications

Title

Information technology and knowledge in software development teams: The role of project uncertainty

Document Type

Article

Keywords

Integrative information technology, Interactive information technology, Knowledge combination, Knowledge exchange, Knowledge management, Knowledge sharing, Outcome uncertainty, Project uncertainty, Requirements uncertainty, Social capital

Journal/Book/Conference Title

Information and Management

Volume

51

Issue

4

First Page

417

Last Page

429

Abstract

Knowledge is a strategic resource; information technology (IT) is presumed to facilitate its movement among organizational members. The relevant literature, however, is inconclusive. This study reports the results of the effect of IT on knowledge-sharing processes, i.e., knowledge exchange and knowledge combination, under conditions of project uncertainty. Our results indicate that both exchange and combination are necessary to fully explain the relationships and that the consideration of a project's outcome is also important. While project uncertainty confounds the knowledge-sharing processes regardless of technology, the frequency of technology use routinely increases knowledge exchange and combination in a software team. © 2014 Elsevier B.V. All rights reserved.

Original Publication Date

1-1-2014

DOI of published version

10.1016/j.im.2014.02.007

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