Theses and Dissertations @ UNI


Open Access Dissertation


This study identified and compared the level of importance and frequency of performance of 34 selected quality engineering tasks in the present and five years hence and determined potential catalysts for any expected change between the present and the future. Two sample groups of practicing certified quality engineers working for manufacturing companies in the United States were surveyed in three rounds to obtain the data. Group I consisted of 86 engineers working for companies that had been identified as leaders in product quality in a 1985 Gallup study. Group II consisted of 96 engineers from other companies. The findings of the first round indicate that the 34 tasks identified in the literature review were inclusive of those performed by quality engineers. The most important and frequently performed task identified in the present was Speak/Discuss Clearly. Of the purely quality related tasks, Relate Specifications to Process was ranked first for importance and Analyze Statistical Data was ranked first for frequency of performance. The findings of the second round were very similar to those of the first round relative to the ranking of the tasks. However, the ratings of individual tasks indicate that all tasks were expected to be more important and performed more frequently in the future. A chi-square comparison of the two groups indicated very little difference between the two groups in the future. A chi-square comparison of Group I present to Group I future found that 11 (32%) of the tasks would become more important in the future, while 23 (68%) would be performed more frequently. The same comparison for Group II found 17 tasks (50%) more important in the future while 20 (59%) would be performed more frequently. A comparison of both groups combined found 27 tasks (79%) more important and 27 tasks (79%) more frequently performed in the future. The third round identified ten potential catalysts that could induce change between the present and the future. Both groups agreed that the two catalysts An Increase in Consumer Quality Requirements and Increased Quality Offered by Competitors on the International Market were most likely to induce change. (Abstract shortened with permission of author.)

Year of Submission


Degree Name

Doctor of Industrial Technology


Department of Industrial Technology

First Advisor

Michael White

Date Original


Object Description

1 PDF file (xiii, 213 pages)



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